Website usability customer satisfaction survey 2008

We would like to know what you think of Walsall Partnership's website and how you currently use it.  We will use the findings to help improve the website to make sure it meets your needs. The results will be published on our website in early 2009. Please take a few minutes to answer the following questions.   This should take no more than five minutes to complete. Thank you for your time.

Contacting Walsall Partnership

How did you find out about this website? Please select all that apply.
	In a publication
	Provided by Partnership employee, colleague or other organisation
	Heard or read about the website
	Clicked on a link from another website
	Link from another website e.g. Google
	Guessed the web address
	Found in an email or other correspondence
	Already know it
	Address is in my favourites folder
	Don't know
	Other

Other - please specify (500 character limit)

On this occasion why did you visit the Walsall Partnership website? Please select all that apply.
	Information about Board meetings
	Information about Executive Committee
	Annual Report
	Community Cohesion
	Joint Strategic Needs Assessment
	Local Area Agreement
	Older People’s Strategy
	Sustainable Community Strategy
	Don't know
	Other

Other - please specify (500 character limit)

Did you visit the website because you previously failed to find what you wanted via another method? Please select one of the following.
	Yes
	No
	Don't know

Before visiting the Walsall Partnership website did you do any of the following to try and find out what you wanted? Please select all that apply.
	Telephone Walsall Partnership
	Email Walsall Partnership
	Attend a Walsall Partnership meeting
	Write a letter to Walsall Partnership
	Contacted a Partner organisation
	None of these
	Don't know
	Other

Other - please specify (500 character limit)

Did you find what you wanted on our website? Please select one of the following.
	Yes, completely
	Yes, partly
	No, not at all
	Just browsing

What specifically were you looking for that you didn't find? Pease provide details below (500 character limit).

Following your use of the Walsall Partnership website, regardless of whether you found what you wanted or not, do you still need to contact the Partnership? Please select one of the following.
	Yes, I will be contacting the Partnership
	Yes, but probably won't
	No, I don't need to contact the Partnership
	Don't know

Using the Walsall Partnership website

Please rate each of the following aspects relating to the Walsall Partnership website. Please select one only for each.
	Very good	Good	Neither	Poor	Very poor	Don't know	Not applicable
Quality of content
Clarity of information
Accuracy of information
Design and appearance of website
Navigation (ease of getting around the website)
Speed of the website (i.e. time taken to open pages)
Usefulness of text search facility
Usefulness of the Partnership website overall

Is there anything in particular that YOU DID NOT LIKE about the Walsall Partnership website? Please specify (500 character limit).

Is there anything in particular that YOU LIKE about the Walsall Partnership website? Please specify (500 character limit).

How would you like us to improve the Walsall Partnership website? Please specify (500 character limit).

About you

Walsall Partnership operates an Equal Opportunities Policy for service delivery and improvement.  To help us monitor this policy and our services (and for no other purpose), we would be grateful if you would answer a few questions about yourself. All questions are voluntary and responses confidential. Your opinions will not be linked to anything that could identify you personally.

In what capacity are you completing this questionnaire? Please select one of the following.
	Employee of a Walsall Partnership organisation
	Member of the public
	Other

What is your gender? Please select one of the following.
	Male
	Female
	Prefer not to say

What is your age group? Please select one of the following.
	15 years and under		45 - 54 years
	16 - 24 years		55 - 64 years
	25 - 34 years		65 years or older
	35 - 44 years		Prefer not to say

Which of the following best describes your ethnic background? Please select one of the following.
	White - British		Other Black background
	White - Irish		Indian
	White - Other		Pakistani
	Mixed - White and Black Caribbean		Bangladeshi
	Mixed - White and Black African		Other Asian background
	Mixed - White and Asian		Chinese
	Black - Caribbean		Any other ethnic background
	Black - African		Prefer not to say

Other ethnic background - please specify.

Limiting long-term illness and disability The Disability Discrimination Act considers a person disabled if: You have a longstanding physical or mental condition or disability that has lasted or is likely to last at least 12 months, and this condition or disability has a substantial adverse effect on your ability to carry out normal day-to-day activities. A long-standing illness, disability or infirmity is defined as; anything that has troubled you over a period of time or that is likely to affect you over a period of time. Do you consider yourself to be disabled as set out under the Disability Discrimination Act? Please select one of the following;
	Yes
	No
	Prefer not to say

Please state the type of impairment which applies to you. People may experience more than one type of impairment, in which case you may indicate more than one. If none of the categories apply, please mark ‘Other’ and specify the type of impairment. Please tick all that apply.
	Physical impairment
	Sensory impairment
	Mental health condition
	Learning disability/difficulty
	Long-standing illness or health condition
	Other
	Prefer not to say

Other - please specify

Any other comments?

Do you have any other comments about the Walsall Partnership website? (1000 character limit)

Thank you for completing this survey. Please click 'submit' to send us your responses.