In person

Visit us at the First stop shop.

• View further information on the First stop shop

Email

• planningservices@walsall.gov.uk

By telephone

• Planning help line (01922) 652452.
• Translation Line (01922) 652426
• Textphone 0845 111 2910
• All staff also have a direct dial telephone number, which is given in correspondence and on this web site.

In writing

Walsall Council
Regeneration and Performance Directorate
Planning and Building Control
The Civic Centre
Darwall Street
WALSALL
WS1 1DG


By Fax

• By fax on 01922 623234.
  

Complaints

We recognise that sometimes things do go wrong. If this happens we would like to have the opportunity to put things right. We will do all we can to resolve your complaint.

We aim to provide a positive, helpful and satisfactory response to all customers. We try to give a high standard of personal service, which is fair, courteous and sensitive to your needs.

If the response we give is not the one you hoped for, we want you to feel your enquiry has been dealt with fairly, politely, fully and within a reasonable time.

We also welcome your comments and compliments about our services. It helps us to know when you think we have done well and where you think we could do better.

• View further information complaints and compliments